FAQs
🚚 Shipping & Delivery Packed with Purpose. Sent with Soul. Made to Last.
When you place an order with Cruiseys, you're not just buying something. You're sending a feeling, a memory, a message. That's why we treat every package like it matters, because it does. Here's what happens between the moment you check out and the moment your order finds its way home.
🕒 Preparing Your Order
We take 3 to 5 business days to get each order ready for shipment.
In that time, our team looks over every item, wraps it thoughtfully, and packs it in a way that protects both the piece and the feeling behind it. We'd rather add a day to the process than cut corners on how it arrives to you.
🚚 Your Delivery Window
🇺🇸 Shipping Within the United States Handled by reliable partners like USPS and FedEx Expected to arrive: 15 to 20 business days after it ships
🌍 International Shipping Expected to arrive: 15 to 30 business days, based on your location and the local courier handling the final leg
A few things can stretch these timelines slightly, like customs inspections, holiday shipping volume, weather disruptions, or wider logistics slowdowns. When any of these happen, we'll keep you in the loop so you're never left wondering.
🔎 Keeping Track
Once your package is on its way, we'll send a confirmation email with your tracking number and a link to watch its journey in real time.
Prefer to check on your own? Our Track Your Order page is always open and updated live.
❌ Need to Cancel or Change Something?
Plans change, and we completely understand. If you need to update or cancel your order, please get in touch within 24 hours of placing it.
To cancel: Send an email titled "Cancel My Order" To fix your shipping address: Reach out within the same 24 hour window
After your order has been handed off to the carrier, we're no longer able to stop or redirect it, so the earlier you message us, the smoother it'll be.
📧 support@cruiseys.com
🚪 Making Sure It Gets to You
Most carriers will try to deliver your package up to two times before sending it back to their local facility. To make sure your order reaches you on the first try, please:
- Confirm your address is complete and correct at checkout
- Have someone available during the expected delivery window
- Leave delivery notes if there's a safe place to drop it off
A few seconds of double checking can save a lot of hassle down the line.
💫 Something Wrong with Your Order?
If your package arrives damaged, or the wrong item shows up, we'll fix it without any back and forth.
Just email us with:
- Your order number
- A few clear photos of the damage or the incorrect item
Once we've reviewed what you sent, we'll get a free replacement on its way as quickly as we can. No long forms, no hoops to jump through.
🤝 Always Here, Always Real
Your trust means everything to us, and we take it seriously. Whether you have a question, a worry, or just want to double check that everything's moving along, our support team is one email away.
📧 support@cruiseys.com ⏳ Most replies go out within 24 hours